FREQUENTLY ASKED QUESTIONS

HOW MUCH HAIR DO I NEED?

The amount of hair you need depends on the style you want to achieve.

Bob look/Shoulder Length hair (16” & shorter): 2 bundles of hair

Armpit Length to Under Length (16” - 20”: 3 bundles of hair

Anything longer will require a minimum of 4 bundles of hair

*These are all minimums. Feel free to add more bundles depending on the volume you wish to achieve.

Custom Wig Unit Service: To inquire about this service you can go to the “Contact” page.

WHAT PRODUCTS CAN I USE ON THIS HAIR?

These are our product recommendations:

Moisturizing Shampoo & Conditioner’s

Hair Serum

Heat Protectant

CAN I STRAIGHTEN THE HAIR?

Yes. All of our hair patterns can be straightened. Make sure the hair is clean prior to straightening. Be sure to use heat-protection and to lightly coat the hair with serum before applying heat. The natural pattern does return with regular washing. Flat iron recommendation: BabyLiss Pro Titanium Flat Irons.

CAN I DYE THE HAIR?

Yes. All hair can be dyed. For the best results it is recommended to bleach the hair before adding color. We do not recommend using anything stronger than 30 Vol Developer. We do not recommend lifting the hair pass a level 8. Just as your own natural hair, bleaching can cause the original curl or wave pattern to loosen. We recommend our Frozen Collection for blonder hair & dying a test strip before completely dying your hair.

WHAT IS THE BEST WAY TO REFRESH CURLS?

Curl can easily be refreshed by spraying water/conditioner mix with a water bottle, Works best with the Luxe Line or Curly textures.

I AM LOCAL. CAN I PICK UP THE HAIR?

Normal yes, but due to safety reasons, all hair must be shipped out.

(Local NJ residents 15mile radius for Pick UP options)

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Processing Time: Hair, Product & Accessories: Processing time is Same Day for orders before 5pm and Next DAY for orders after 5pm. Excludes weekends and holidays. Wig have a longer processing period because are custom made.

SHIPPING TIME: (United States) 3-7 BUSINESS DAYS VIA USPS Priority Mail.

More information can be found on our POLICY PAGE

WHAT IS YOUR RETURN/REFUND POLICY?

Return and refund policies can be found on the POLICY PAGE

I HAVE ADDITIONAL QUESTIONS. HOW CAN I CONTACT YOU?

Feel free to email us service@laydextensions.com

Simply fill out the form on the CONTACT PAGE